We all have had to handle a tech problem in the past that required us to look for tech support. The problem can range all over the place, it could be a problem with your printer, computer, or who knows maybe even your cell phone. When it's time to try and find tech support, to get the give you support want, here are a few tips on activities when submitting asks for tech support, or even just doing a quick web search for it.
This is the main one. If someone located me and said "my computer isn't working, how do I make it better? inch I could not help them. This request is too universal. It has no detail whatsoever. I can already start asking questions like the facts showing you? When did this happen? What were you doing at the time? These are just a couple things I might ask the person asking for my tech support Ufone Internet Packages. You still have to essentially tell me what's not working. After I get the answers to these questions I would still have to ask more such as, what OS IN THIS HANDSET does it run? How long have you had it? What OEM made the computer? Of course, if you work with something else than the usual computer trying to get tech support adjust the questions you will need to answer in your request to suit that part of technology. Another positive thing to include here would be the specs. of the computer. Tech support will want to know things like what the CPU of the computer is and how much RAM you have. These are all important in case maybe someone else has had the same issue with that same RAM company or similar to that. If someone had the same issue, it will be much faster for tech support to troubleshoot it.
Include Model Numbers In your Tech Support Request
This assists tech support a lot if they can get the model number of the computer, printer, etc. you want to get tech support for. In fact, if you include this they may not even need to ask for the specifications of the computer. They will be able to research your model number and discover all that and more about the computer. This is also something super useful to use when searching Google or other search engines for tech support. You can get help or advice from people who know your technology exactly and perhaps have encountered this problem in the past and learned how to troubleshoot it.
If you are posting your request on a Q&A site or support forum for example don't be afraid to write a good part or two on what exactly is up with this certain part of technology you need support for. If the site has good quality people they will read it and will be able to provide much better support to you because they actually know at least what is happening.
If it is possible, try including screenshots or pictures with your asks. If the error has a sequence, maybe even try getting a video up on Youtube so people can see what is happening. A visual can always help people know so they really need not make their own vision in their head. If you have to, don't be afraid to use a camera and just take a picture of the screen if you get a screenshot. The quality obviously won't be of the same quality if you go down this path, but at least you have a visual for those trying to help you with tech support.
No comments:
Post a Comment